Live Support Features List

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Complete Features List

Feature Overview

Real Time Web Site Chat	Customers receive instant help and response to their inquiry.
Prospect Tracking	Target and customize your marketing efforts.
Co-browsing & Form Filling	Help the customer efficiently navigate your site.
Pro-active Chats	Offer assistance to customer as soon as they enter your site.
Internal Office Chat	Provides secure, in-house instant messaging service.
Click to Call Back	Allow customers to schedule a time to be contacted.
Real Time Web Analytics	Get same day, up to the minute web stats.
Google Maps Integration	More efficient and cost effective marketing.
Real Time Chat Translations	Language is no longer a barrier to global marketing.
Chat Window Customization	Customizable features to match the branding of your website.

Visitor Experience

Web Site Chat	Customers receive instant help and response to their inquiry.
Click to Call Back	Allow customers to schedule a time to be contacted.
Pro-active Chats	Offer assistance to customer as soon as they enter your site.
Dynamic Invitations	Customize your invitations based on your customers' interests.
Pre-chat/Post-chat Surveys	Create surveys to get feedback from your customers.
Co-Browsing/Form Filling	Help the customer efficiently navigate your site.
File & Link Push	Assist customers in navigating your site and send them files directly.
Real Time Chat Translations	Language is no longer a barrier to global marketing.
Typing Notification	Receive visual notification that a customer is typing text.
Auto-Changing Chat Icon	Setup chat icons to automatically update based on the operator status.
Customized Buttons	Choose from our gallery of chat buttons or design your own.
Customized Chat Windows	Design your chat window to match the branding of your website.

Associate Chat Tools

Simultaneous Chats	Reduce wait times, increase customer satisfaction and increase sales.
Internal Office Chat	Provides secure, in-house instant messaging service.
Canned Responses	Create standardized replies to commonly asked questions to create consistency.
Chat Waiting Message & Alerts	Receive notification of waiting customers, so you do not miss any chats.
Multiple Chat Departments	Set up multiple chat departments to handle different aspects of your business.
Custom Operator Profiles	Custom profiles to assist with effective communications, internally and externally.
Chat Transfers	Transfer chats to other departments just like conventional pbx phone systems.
Block Abusive Chatters	Stop harassing or abusive chats.
Spell Check	Ensure a professional image is not jeopardized by spelling errors.
SMS Integration	Utilize SMS integration have important alerts sent to your cell phone.
Customize Office Hours	Set your office hours according to your hours of operation.
Unavailable Message	Provide an option for customers to leave a message.
Autorun	Launch our software upon Windows startup, and automatically log on.
Hide to System Tray	Our software allows you to minimize and be notified of incoming chats.
Auto Set Idle	Set the software to show idle status based on your screensaver settings.

Visitor Tracking

Real Time Visitor Tracking	Target and customize your marketing efforts by having detailed statistics.
Google Adwords Tracking	Maximize your advertising ROI through proactive customer engagement.
Google Maps Integration	See where your visitors are located. More efficient and cost effective marketing.
Referrer and Entry URLs	Displays the source of your traffic and what pages are being viewed.
Live Visitor Grouping	Group your current visitors by Prospects, Clients, Location, IP Address, etc.
Prospect & Customer Tagging	Keep records of clients interests and purchases for personalized service.
Visitor Entry and Exit Alerts	Receive instant alerts that a visitor has entered or exited your site.
Visitor Footprints	Keep your site user friendly by tracking how customers navigate your site.
WhoIs, Ping & Trace Route	Track internet problems as well as who is on your site and where they came from.

Reporting and Analysis

Customer and Prospect Reports	Help shape marketing strategy by viewing these reports.
Top Keyword Reports	See what keywords and search engines surfers are using to find your site.
Top Referrers Reports	Know where your website is receiving the most traffic from.
Web Traffic Reports	Cover every aspect of your web traffic with over 100 reports available.
Chat Reports	Track information on average chat time, missed chats, etc.
Archived Chat Transcripts	All chats are logged, resulting in a knowledgebase of customer history.
Chat History Searching	Search for transcripts quickly and easily via keywords.
Operator Chat Monitoring	Monitor any chat for quality and training purposes.
Website Uptime Monitoring	Our software monitors your site and alert you when your site is down.

Our Platform, Software as a Service (SAAS)

Firewall Friendly	No need to turn off your firewall, it will not interfere with our software functionality.
Secure Encrypted Chat	Breathe easy knowing your chats and customer information is protected.
99.9% Uptime Guarantee	We provide excellent uptime and reliability within our secure data center.
Auction & Email Compatible	Utilize chat in your email marketing campaigns and online auctions.
Fast Easy Deployment	Ten minutes is all it takes to start running online chat on your website.
Friendly Support Team	Our friendly, knowledgeable support staff is here to help you.
14 Day Free Trial	Download our software and start running chat on your site today!

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