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Feature Overview
Real Time Live Website Chat
With real-time chat, your clients and website visitors do not have to deal with the frustration of waiting to get information, they can speak with you instantly. No longer will customers have to delay purchasing your service or product while waiting for an answer to their email inquiry or on hold for the next available customer service agent. Customers simply click the live chat button to instantly connect. There is no need for them to sign up for anything or login to any interface.
Prospect Tracking/Site Monitoring
This feature allows you to see who is visiting your site, what they are looking at and how long they stay. You have visibility to how your visitors are navigating through your site and if they leave your site, you can track them when they return. You also have the ability to see what "pay per click" your visitors are using, such as Google Adwords, which allows you to target your marketing efforts. Not only can you see how your customers are getting to your site, you can see where in the world they are located. This will allow you to track geographic marketing data as well as customize interactions by region
Co-browsing / Form Filling
With co-browsing, you can see exactly what your customer is seeing. Your customer won't have to try to give detailed explanations about what they are looking at, because you are looking at it with them. This feature will also make walking your customer through the site effortless. The form-filling feature allows you to fill out an online form or shopping cart for your customer, saving time and eliminating customer frustration. Your customers will appreciate the personal service they receive.
Pro-active chats
You can now provide your customers an online experience with an "in person" feel. You can approach your visitor as soon as they enter your site. If your customer physically walked into your store, you would immediately approach the customer to assist them. With pro-active chat, you can do the same thing. You simply ask them if there is anything you can assist them with. If your visitor does not require your help right away, they do know you are available when they do need you. This feature provides a personal touch in an impersonal medium.
Internal Office Chat
With internal office chat you have the ability to transfer online chats from employee to employee. This helps to facilitate a seamless experience for your customer. They do not have to repeat their question, resulting in a more efficient and pleasant experience. In addition, internal office chat provides you with a secure, internal instant messaging service. This promotes effective internal communications in a secure environment.
Click to Call Back
Your customer may have a question that they feel is too complex to be dealt with via email or online chat, or perhaps they are just pressed for time. With Click to Call Back, you visitor can schedule a time that they want you to contact them via the telephone.
Real Time Web Analytics
Your web stats are provided up to the minute with Real Time Web Analytics. If you want to see who visited your site in the last 3 hours, you can do that. No longer do you have to wait until tomorrow to see today's web stats.
Google Map Integration
With Google Map Integration, you can see where in the world your customers are located. This allows you to determine what marketing strategies are working, which ones are not. You can also determine what geographical locations are being reached by your marketing efforts and what regions need attention.
Real Time Chat Translations
Don't limit your business with language barriers. With real time chat translations, your employees can chat with customers around the globe, without having to be multi-lingual. The feature will translate the conversation, both incoming and outgoing. Simply select the language you need and start chatting.
Chat Window Customization
You can easily customize your chat buttons, pop up chat box and the color scheme to match to the branding of your website.
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