|
Visitor Experience
Real Time Live Website Chat
With real-time chat, your clients and website visitors do not have to deal with the frustration of waiting to get information, they can speak with you instantly. No longer will customers have to delay purchasing your service or product while waiting for an answer to their email inquiry or on hold for the next available customer service agent. Customers simply click the live chat button to instantly connect. There is no need for them to sign up for anything or login to any interface.
Click to Call Back
Your customer may have a question that they feel is too complex to be dealt with via email or online chat, or perhaps they are just pressed for time. With Click to Call Back, you visitor can schedule a time that they want you to contact them via the telephone.
Pro-Active Chats
You can now provide your customers an online experience with an "in person" feel. You can approach your visitor as soon as they enter your site. If your customer physically walked into your store, you would immediately approach the customer to assist them. With pro-active chat, you can do the same thing. You simply ask them if there is anything you can assist them with. If your visitor does not require your help right away, they do know you are available when they do need you. This feature provides a personal touch in an impersonal medium.
Dynamic Invitations
Customize your chat invitation to cater to where your visitor is navigating to your site from. For example, if they came from Google Adwords, you could acknowledge that in your chat invitation. You can also customize the invitation based on where the visitor is within your site. If you run a site that offer loans for example and your visitor is viewing the home refinance page, you could offer the assistance of a home mortgage specialist.
Pre-Chat/Post-chat Surveys
You have the ability to gather data about the customer and their needs pre-chat, which enables you to direct them to the proper area for assistance. When the customer is leaving your site, you can develop a survey to get their feedback about your product offerings and promotions, as well as track customer satisfaction. In addition, if you offer a newsletter, you can have the customer sign up to receive it.
Co-Browsing
With co-browsing, you can see exactly what your customer is seeing. Your customer won't have to try to give detailed explanations about what they are looking at, because you are looking at it with them. This feature will also make walking your customer through the site effortless. The form-filling feature allows you to fill out an online form or shopping cart for your customer, saving time and eliminating customer frustration. Your customers will appreciate the personal service they receive.
File/Link Push
When you are chatting with a customer, you can send a file or link directly to them via the chat box, ensuring they navigate to the area you want them to see.
Real Time Chat Translation
Don't limit your business with language barriers. With real time chat translations, your employees can chat with customers around the globe, without having to be multi-lingual. The feature will translate the conversation, both incoming and outgoing. Simply select the language you need and start chatting.
Typing Notification
This feature will notify you when a visitor is typing text and vice versa. While such a feature seems simple, it can be invaluable in effective communication. Knowing that the customer is typing will allow you to essentially not "interrupt" your client.
Auto-Changing Chat Icon
You may set the chat icon to automatically update base on the operators status, such as busy, available, closed, etc... . You may also set the status to coordinate to your office hours.
Customized Buttons
You can either choose from our extensive gallery of chat buttons, or design your own. Place the "click to chat" buttons in multiple places on your site to ensure your visitors always have immediate access to your online chat support.
Customized Chat Window
Customize your chat window to match your website branding. You can choose from one of our 10 built in themes or choose your own background image to change the entire theme. You can add your company logo and even change the size of the chat window.
|
|
|
