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Messaging Ready in Minutes

New Channels = New Relationships

52% of customers want to text your support agents. Live Support is a messaging app designed to grow your business by helping you be more reachable, personable, and memorable.

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Connect with Everyone

Today's customers are on the go

Giving customers the option to use their cell phone's already installed texting program is a necessity to keeping their attention and completing the transaction

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Mobile and Desktop Apps

Seamless chat for your agents

Agents can discuss effortlessly on iOS, Android, or an online browser with all clients on their desired internet browser, whether or not the client chooses web-based chat or texting.

Supporting Customers that Like to Text

Push To Connect Customers Instantly.

Messaging is ranked as the #1 route customers would like to take to connect with businesses. With more than 50 billion messages delivered every day, it’s the most popular method to get to loved ones, friends, and these days, your company.

Live Support helps make online messaging an easy task to be able to enable you to connect, convert, and maintain bonds with every customer that comes to you - regardless of the browser or device.

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Easily Customizable Text & Design

Become More Reachable

Customers are researching ways to utilize messaging apart from chatting with friends. The fact is, research has shown that 9 out of 10 customers desire the capability to message your company. But a majority of organizations don’t provide it. By using Live Support, you receive 2 of the most significant messaging options you’ll require for keeping in touch with your customers.

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Speak Your Customers Language Instantly

Reduce Language Limitations with Auto Translation

Instantly translate every international chat inquiry in real-time. Your specialists can say adios to language learning forever. Live Support software is available in several languages. Standard phone assistance restricts your company's pre and post-sales service potential to the different dialects your specialists talk fluently. Live Support live chat features a real-time language translator to help you interact with customers regardless of the language they speak.

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Easily Customizable Text & Design

Your Brand, Your Chat

Customize the look and text of your chat button in a matter of seconds, without any development resources. Personalize colors, texts, and settings instantly from the manager dashboard. Change the colors or shape of your button, or hide the button completely when agents are offline! The options are nearly endless.

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Integrate Data from Every Single Customer Touch point

Integrate with HubSpot, Twillio, PipeDrive, & Sales Force.

Information from each client contact point gets fragmented throughout applications. Synchronize and simplify data by combining Live Support Chat with each of your preferred business apps.

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All the Right Tools for your Support Staff

Multiple Agents, Multi-Language Support, Screen Sharing, Click to Call Agents, Manager Coaching, Skill or Queue Based Routing, Texting Option, Offline FAQ, Keyboard Shortcuts, Pre-Completed Agent Answers, Chat Transfers, and more

Proactive Chat Campaigns

Begin Chats with your customer based on what page they are on.

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Customer & Agent Surveys

Pre and Post chat surveys help your business track important metrics from your customers.

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Advanced Routing & Queuing

Between customers and agents to offer the best support possible.

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Screen Sharing

See what your customer sees to offer tech support or complete the transaction.

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Canned Responses

Save agents time with pre-written answers and shortcuts to commonly typed answers

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Offline FAQ & Knowledge Base

Setup an FAQ answer key for your customers to self-help when your agents are not available.

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File & Document Sharing

Between customers and agents to offer the best support possible.

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Email Chat Transcripts

Allow your customers to have the entire chat emailed to them.

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Instant Click to Call Agent

Your customer can call the agent they are chatting with directly right from within the chat box.

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Your Company's Operators Can Use Our Apps

A complete mobile solution that lets your specialists answer requests while on the move.

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Live Support Android App

Have meaningful customer conversations anyplace, anytime, anytime.

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Live Support IOS App

Respond immediately and help customers even if you are away from the desk.

Fast & Flexible:
Be connected forever

Forget about missed opportunities. With dedicated apps, fix client problems & help site visitors to help make sales decisions on the move, at any place, and across devices. Stay in contact with all your clients anywhere you go. Native applications for Mac, Windows, and Mobile make it simpler to help you respond to every client's concern!

Never Miss an Opportunity to
Help Your Customers Better

A 30 minutes demo focused on your specific business needs.