Comprehensive Agent Tools Text customers seemlessly
Connect with Everyone 52% of customers want to text your support agents
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The next level in customer support Live Chat
Customers are 3 times more likely to make a purchase when you reach out with a chat, and 87% of customers require some type of live support when making a transaction online.
LiveSupport.com Live Chat with Texting support allows your customers to reach your support agents on the go, when they need your help and on their preferred device.
Giving customers the option to use their cell phone's already installed texting program is a necessity to keeping their attention and completing the transaction
Seemless Chat for your agents
Agents can chat seamlessly with all customers on their preferred web browser, regardless if the customer selects web-based chat, texting, or facebook messenger offline chats.
Easily Customizable text and design
Customize the look and text of your chat button in a matter of seconds, without any development resources. Change the colors or shape of your button, or hide the button completely when agents are offline! The options are nearly endless.
Proactive Chat Campaigns Begin Chats with your customer based on what page they are on
Keyboard Shortcuts and Precompleted Answers Save agents time with pre-written answers and shortcuts to commonly typed answers
Design and Customize change colors, texts,
and settings intantly from the manager dashboard
Desktop Notifications never miss a chat with desktop notifications
File Sharing between customers and agents to offer the best support possible
Screen Sharing See what your customer sees to offer tech support or complete the transaction
Click to Call Agent Your customer can call the agent they are chatting with directly right from within the chat box.
Offline FAQ Setup an FAQ answer key for your customers to self-help when your agents are not available.
Customer Surveys Pre and Post chat surveys help your business track important metrics from your customers.
Email Chat Transcripts Allow your customers to have the entire chat emailed to them.
Agent Ratings and Comments Allow your customers to leave ratings and comments of the agents.
Integrations Integrate with HubSpot, Twillio, PipeDrive, and Sales Force.
LiveSupport.com has many more features up its sleeve
Multiple Agents, Multi-Language Support, Screen Sharing, Click to Call Agents, Manager Coaching, Skill or Queue Based Routing, Texting Option, Offline FAQ, Keyboard Shortcuts, Pre-Completed Agent Answers, Chat Transfers, and more