Increase Your Conversions with Live Chat and Texting Support
Customers are 3 times more likely to make a purchase when you reach out with a chat, and 87% of customers require some type of live support when making a transaction online.
Customers Want to Text Support
52% of customers would prefer texting customer support over their current preferred form of communication!
Customers Expect Live Support
44% of customers surveyed by Forrester said that having a live person answer support during an online purchase is the most important feature that a website can offer.
Reduce Cart Abandonment
87% of customers require some type of live support when making an online transaction.
Improve Your Customer Relationships
3 out of 5 American's said they would try a new brand or company for a better Customer Service experience.
Proactive Chat Campaigns
Customers are 3 times more likely to make a purchase when you reach out with a chat.
Take Your Customer Support to the Next Level
LiveSupport.com Live Chat and Texting Software is the premium chat software your business needs.
The Chat and Text options allow your customers to communicate directly with your Customer Service or Sales team using their preferred device and method.
The Live Chat works seamlessly for your Agents yet allows your customers to use a web based chat software or transfer the chat to their SMS program and text directly with your agents.
Today's customers are on the go and a web based chat program is inconvenient and time-consuming for them to use. Giving customers the option to use their cell phone’s already installed texting program is necessary to keep their attention and complete the transaction.
1 Easy Installation
Login to the manager's dashboard and invite agents, customize colors and logos, create departments for skill based routing, surveys, and pre-completed canned responses.
3 Start Chatting
Login to the agent's dashboard and start chatting with your customers on their web browsers or through their SMS app.
We have been using chat software on our site for years, but since implementing LiveSupport chat and texting, our conversions have increased and our cart abandonment rate has gone down. I knew everyone was texting, but I had no idea how much my customers preferred to text with our customer support.
What our Customers say
My customer support team is so happy with LiveSupport.com! We now get more customers during the sales process, and less emails through out ticketing software. Keeping my customers happy is just as important as keeping my Customer Support team happy!
What our Customers say
Highly Recommended! Since our product is such a large purchase, the texting option allows our customers ongoing conversations with our agents and really makes them comfortable and confident in their purchase. Thank you again!