From healthcare providers to e-commerce enterprises, virtualization helps organizations across a range of industries. But in recent years, the healthcare industry has seen significant growth in the world of telemedicine.

Now, more than three-quarters of healthcare agencies have at least one form of virtualization in place. Even rehab centers are using telecommunication to aid in addiction recovery.

As we continue to move everyday tasks and appointments into a virtual world, some worry that we’re moving away from reliable customer support systems. If we’re not interacting with people face to face, then how with the customer service industry adapt to the virtual world? Here’s a closer look at the future of the customer service industry in a virtual world.  

Defining Telecommunication

With telemedicine apps, if you’re experiencing chest pains, you can quickly find out whether they’re the result of gas buildup or a more serious problem. In addition, if you’re hiking in the woods and discover a rash, you can just use the app with your smartphone to receive the help you need much faster than a trip to the doctor’s office would provide.

Additionally, there are also video conference calls with apps that allow for patient-to-doctor communications and visuals to help diagnose and resolve an issue more quickly and cost-effectively. By spending less time on easy diagnoses, doctors have more time to tackle difficult ones, saving more lives in the process.

Looking to the Future

Online customer support in other areas of business, such as hotel reservations or purchasing items online, is also streamlining the industry with virtualization technology. Seeing the hotel room in three dimensions can help a customer decide if a room is the right one.

Also, “trying on clothes” with augmented reality technology gives the customer the best options and buying power—you can simply overlay articles of clothing onto pictures or 3D models of yourself for an idea of how they look.

What will telecommunication look like in the long run? 3D models of users will improve, allowing for more detailed interactions with different applications. Also, conference apps will allow groups of doctors and other specialists to receive patient information simultaneously. Similar to the development of voice-and-audio chat programs, customer service telecommunication apps will enhance the quality of communication across long distances.

The Takeaway

Based on these projections, neglecting virtualization in online customer support can cost the business and consumers needless expense and time. That said, for businesses to be successful in the modern age, they need to provide customer service through digital channels.

As we look toward the future, you can expect to see more and more technology being developed in the customer service industry. Customers are looking for ease and convenience in their interactions with businesses and service providers. To deliver on this convenience, businesses will have to invest in a customer support that can provide seamless support in a virtual world.

Is your business providing online customer service? If you’ve yet to move customer support online, then reach out to LiveSupport to learn more about integrating live chat with your website.

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