Live Chat History to Analyze Later
Live Support Live Chat provides you with a complete log of chat transcripts as well as offline messages. It is easy to get them in your live chat account, so its possible to retrieve and look back at them anytime, or deliver them to a customer through an email, to ensure that they get a digital copy of the chat that happened.
Assess & Enhance Conversations
By analyzing the questions and problems that prospective buyers bring up through live chat, it is easy to polish your site to better tackle these problems directly on the website and to enhance your consumer support.
Full Record of Interaction and Chat History
Your company's chat transcripts will be saved and can be completely searchable. Generate a full record of the chats with your clients. Get a complete bird's eye view of each conversation had with every client.
Monitor Your Specialists Using Chat History
Look at your specialists’ chats using the supervisor panel while they assist consumers. It is easy to monitor specialists’ effectiveness and offer them advice that assists them when they help clients.
Unseen to Client, Indispensable to the Specialist
Auto Email Transcript Right after Chat
You've got the choice to get the client's chat transcripts delivered to given emails right after the chat sessions. Emails take place automatically and offer the client a clear record of their previous chat.
Get the Best Responses to Your Specialists & Clients Sooner
Entire Chat Transcript
The chat transcript presents not just the dialog of a conversation, but also the client rating, specialist comment, and website visitor details. All chats with communications from a single website visitor get collected and saved to enable you to quickly go through the prior communications between the website visitor and your firm.
Interested in learning all about how our Chat Transcripts
could fulfill your company's expectations?
Schedule a free demonstration with our team.