Measure Client Happiness and Assistance Quality
Customer Satisfaction Surveys
Measure the quality of your assistance by compelling visitors to complete a short satisfaction survey once they get responses following their live chats. Evaluate survey statistics of your account, department and by the operator to determine best practices and discover best performers.
Real-time Ratings and Feedback
Motivate customers to rate your support and provide feedback once the chat ends. A regular, targeted and prompt feedback channel that assists your team to consistently grow and remain motivated.
Check Details of Feedback
Monitor quality ratings for all live chat interactions. Get a better understanding of your supportive effectiveness and also on the customer’s perceived experience.
Assess to Enhance
Let satisfaction rating become your leading light in raising the all-around support quality. Make data-driven decisions and grow a team of rising stars.
Text-Based and Chat-Based Feedback
View Satisfaction Through All Channels
You will find no limitations! Request to offer feedback following each conversation with your specialists. Whether it's a real-time chat session or Text conversation, remain on top of how your support is performing live. Carry out automatic damage control for unhappy clients.
Want to learn more about how Customer Satisfaction Surveys can meet your business needs?
Schedule a free demo with us.