Does your Help Team Make The Cut?
Reports & Analytics Look at the Real Picture
The facts don’t deceive. Currently, there is a great deal of info on your website carrying vital hints towards your great sales formula. Live Support Analytics concentrate on the information that means the most for your bottom line, including a lot of operator and website performance reports.
Help Activity Metrics
Activity metrics such as the count of chats and missed chats assists you to allocate resources efficiently and scale your teams by setting goals. Assess team effectiveness. Create benchmark and arrange your team’s shared values in achieving the company’s targets.
Client Satisfaction Dashboard
Clients tend to pay more to get a superior client experience. With Satisfaction metrics such as benchmark, concentrate on goals, measure and consistently experiment to enhance your support approach. From purpose to impact through information.
Real-time Agent Dashboard
A client favorite, a dashboard that features each of the client service metrics to provide your specialists a good picture summary of the way they perform and what they’ll be able to do to improve.
Track Metrics to boost your Team's Performance
Analyze Interactions with Chat Transcripts
Achieve real-time access to every chat clients have with your team inside the operator panel and review previous conversations in Live Support Analytics. Recent chats with clients are shown to operators automatically while they chat, resolve tickets, or respond to callback requests.
Track the effect of Conversations on Online Sales
Analyze Performance Reports
Comprehensive Analytics reports enable you to find out how many website visitors browse your site, how many begin chats with your team and how productive these interactions happen to be for your company. Track website, operator, and team effectiveness in real-time and after receiving the facts with client satisfaction surveys.
Inquisitive on how Analytics & Reporting
can meet your company needs?
Schedule a complimentary demo with our company.