Prevent Agent Harassment
Banning prevents visitors from using your chat, but it won’t kick them off your website.
Ban IP Addresses
Specify the visitors’ IP addresses in Live Support that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
Prevent Spammers from Accessing Chat
Banned visitors won’t see your chat, won’t appear on the visitors list and will be ignored by automatic greetings.
Banning Visitors From Your Chat
Say No and Limit Access to Unwelcome Visitors
Never let your support agents endure abuse and personal threats. Block the chatting visitor with a single command. If closing the chat is not enough and the visitor keeps causing troubles, you can ban them. Banning prevents visitors from using your chat, but it won’t kick them off your website. Banned visitors won’t see your chat, won’t appear on the visitors list and will be ignored by automatic greetings.
Ban any IP Address Directly
Add IP Addresses to the Banned Visitors List
You no longer have to wait for the spammer to start another chat to ban them. Instead, ban any IP address directly from your Live Support dashboard to prevent them from chatting again. Oh, and if they’ve learned their lesson, you can easily unban them. Also from the dashboard. All you troublemakers out there be warned!
Want to learn more about how our Visitor Blocking can meet your business needs?
Schedule a free demo with us.